The Manage Your Message Podcast
Craig Lemasters: How to Get Unstuck

Craig Lemasters: How to Get Unstuck

May 15, 2020

Today's business environment demands speed and agility--but it is easy to feel stuck. Host Jim Karrh welcomes Craig Lemasters, former CEO of Assurant Solutions and now author of author of Unstuck: How to Unlock and Activate the Wisdom of Others.

Elisa Brewer Pratt: The Now and Next for Nonprofits

Elisa Brewer Pratt: The Now and Next for Nonprofits

May 6, 2020

Nonprofits are among the organizations hit hardest by the C-19 pandemic. Host Jim Karrh welcomes nonprofit expert Elisa Brewer Pratt to talk about new strategies, messages, and decisions for leaders in nonprofits (and corporations, too).

Mark Hunter: A Mind for Sales

Mark Hunter: A Mind for Sales

April 26, 2020

How can you and your team sell with confidence and integrity--especially during a time of high anxiety and economic recession?

In a world brimming with self-styled sales experts and gurus, there are still a few people who are worth listening to. Mark Hunter is one of them. After working in sales and leadership roles within three Fortune 500 companies, Mark began his next phase of speaking, consulting, and writing about sales. He is the author of High-Profit Sales and then High-Profit Prospecting. Now Mark has a brand-new and timely book, A Mind For Sales – but his advice is based on timeless principles.

Among the topics that Mark and Jim discuss:

  • Whether the best advice during the C-19 crisis is to “keep selling” or “don’t be selling”
  • Why Mark is finding more opportunities for meaningful conversations than ever before
  • The vital role of questions for gaining understanding and demonstrating your empathy
  • Why sales is more of a lifestyle one chooses than a job one takes

Links:

Learn more about Mark Hunter and his new book A Mind For Sales:          

https://thesaleshunter.com/

Connect with Mark on LinkedIn:

https://www.linkedin.com/in/markhunter/

Learn more about Jim Karrh’s speaking and training topics, and read testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://jimkarrh.com/books 

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

John Spence: Leading in Crisis and Beyond

John Spence: Leading in Crisis and Beyond

April 12, 2020

Leadership expert John Spence joins host Jim Karrh to discuss keys to performance during a crisis, what people need in these uncertain times, and how to be a more effective message leader.

JJ Ramberg: Goodpods and Good Business

JJ Ramberg: Goodpods and Good Business

April 5, 2020

How can today's business owner do well, do good, and do many things at once? Host Jim Karrh welcomes J.J. Ramberg, social entrepreneur and for 12 years host of MSNBC's "Your Business." Jim and J.J. discuss many topics including a new venture Goodpods, which is just launching to serve both podcast listeners and producers.

Tim Pollard: Mastering the Moment

Tim Pollard: Mastering the Moment

March 28, 2020

When it’s your big moment to speak to an audience, will you be ready?

In this episode of the Manage Your Message Podcast host Jim Karrh welcomes back Tim Pollard, CEO of Oratium and author of a new book Mastering the Moment: Perfecting the Skills and Processes of Exceptional Presentation Delivery.

Tim had a long career in Sales and Marketing for companies such as Unilever, Barclays Bank, and the Corporate Executive Board. As he has continued to develop his expertise in executive communications, sales messaging, and donor messaging, Tim has become a popular keynote speaker and a regular columnist for Forbes and Entrepreneur.  

When we first spoke to Tim in episode 14, he shared insights on the fundamentals of presentation design (from his book The Compelling Communicator: Mastering the Art and Science of Exceptional Presentation Design). This conversation focuses on ways to make the most of your opportunities in the moment to influence others through presentation.

Among the topics that Jim and Tim discuss:

  • Why most people are uneasy about speaking to an audience (whether that be in business or, as Jim related, “Delivering a speech to semi-drunk people at a wedding reception”)
  • How the disciplines of message design and message delivery must fundamentally work together
  • The most common bad habits that undermine our effectiveness
  • Basic elements of the physical environment to consider and control
  • What “muscular language” means and how to use it
  • The mechanics involved with maintaining your energy, using humor, assessing the audience, and building trustworthiness

Links:

Check out Tim’s business Oratium, as well as his books:

https://www.oratium.com/our-services/our-books-new/

Listen to Tim’s first visit to the Manage Your Message Podcast, when he spoke about message design:

https://jimkarrh.com/podcast/episode-14-tim-pollard-the-architecture-of-exceptional-presentations/

Learn more about Jim Karrh’s speaking topics and testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://jimkarrh.com/books 

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email jim@jimkarrh.com

Grant Baldwin: Success in Speaking

Grant Baldwin: Success in Speaking

March 25, 2020

Whether you want to speak at a board meeting, community event, or on a big stage, there is a simple sequence that can get you there. Host Jim Karrh welcomes Grant Baldwin, a keynote speaker, coach, and author of the new book The Successful Speaker: Five Steps for Booking Gigs, Getting Paid, and Building Your Platform.

Craig Klein: Spend Your Selling Time Well

Craig Klein: Spend Your Selling Time Well

March 15, 2020

Are you spending too much time seeking out customers who might need what you're selling? Host Jim Karrh talks with Craig Klein, CEO of SalesNexus and author of Inside-Out Selling. Craig and his company focus on CRM and lead generation for sales teams of 10 to 100.

Christopher O’Donnell: Product Innovation is a Team Sport

Christopher O’Donnell: Product Innovation is a Team Sport

March 9, 2020

What does it take to develop products that customers love? Is it creative genius, teamwork, refined processes, or all of the above?

In this episode of the Manage Your Message Podcast, host Jim Karrh welcomes one of the leaders in the product management community. Christopher O’Donnell has built dozens of web and mobile products, ranging from language learning for the US military to the most popular free CRM product in the world. Christopher is the Senior VP of Product at HubSpot—which puts him in a very visible role, and has him lecturing at MIT’s Sloan School of Management and to major corporations. Apart from the day job, Christopher is a songwriter and guitarist for the band The Providers.

Jim and Christopher discuss a number of topics related to product management and innovation, including…    

  • Why storytelling, inside and outside of the company, is critical to success
  • How Christopher builds “constraints” into the creative process
  • Which personal characteristics are important for product developers
  • How to recruit creative team members
  • How HubSpot listens to customers and works with them in the product-development process
  • How Christopher uses music as a creative outlet (and its connection to software development)
Brent Adamson: Productive Disruption for Today’s Seller

Brent Adamson: Productive Disruption for Today’s Seller

March 1, 2020

Sales and marketing are in a constant state of change—driven by technology, talent, customers’ expectations, digital disruption, and more.

In this episode of the Manage Your Message Podcast host Jim Karrh welcomes one of today’s clearest voices for understanding those changes in the context of selling. Brent Adamson is best known as the co-author of the best-selling (and trend-setting) books The Challenger Sale and The Challenger Customer.   

Brent is also the “Chief Storyteller” at Gartner, and hosts Gartner’s influential podcast “Lessons in Sales Leadership.” His academic credentials include the MBA from the University of Michigan and a PhD from the University of Texas. Much of his work for Gartner involves understanding what world-class business-to-business (B2B) sales and marketing practices look like today. As Brent relates, “Marketing and sales are becoming less synchronized with how buying is happening.”

Jim and Brent discuss a number of sales topics including…    

  • Why customers are feeling overwhelmed—not just by the volume of information, but the volume of high-quality information
  • The state of sales and marketing evolution today
  • The types of disruption that B2B organizations are dealing with—and how they are doing
  • Brent’s assessment of the impact of The Challenger Sale and The Challenger Customer    
  • The profound differences among sales reps who adopt “giving,” “telling,” or “sense-making” approaches with customers

Links:

Learn about Gartner and what they do:

https://www.gartner.com/en

See Brent’s LinkedIn profile and connect with him:

https://www.linkedin.com/in/brentadamson/

See Brent’s author page on Amazon:

https://www.amazon.com/Brent-Adamson/e/B005TYSQTY

Learn more about Jim Karrh’s speaking topics and testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://jimkarrh.com/books 

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email jim@jimkarrh.com