The most direct path for you to grow your business might be hiding right in front of you — in those everyday conversations with customers, clients, members, donors, friends, and other stakeholders. The Business Messaging Podcast, hosted by Jim Karrh, offers you insights, tips, inspiration, and practical advice–so that everyone close to the business can talk about it in a consistent, compelling way.
In a solo episode with takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business, host Jim Karrh shares practical tips for being a message leader and coach. Jim also highlights success stories of companies whose growth had stagnated, innovative new companies whose messaging wasn't keeping up, and entrepreneurs making big professional changes.
In this episode of The Manage Your Message Podcast host Jim Karrh continues a four-part “solo” series of practical takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business.
The second section of the book, including Chapters 5-7, is titled “A Lot More Great Messengers.” Both research and practical experience tell us that business leaders tend to underestimate the opportunity they have to enlist other people to share their message.
There are likely many people in and around your organization who care about it – and what others say about it. They might not know everything you do, or consider themselves to be great communicators, or even be comfortable in knowing exactly what to say themselves. They might need a nudge, some encouragement, and some tools in order to join more customer conversations. But they also probably have more inherent abilities than you—or they—realize.
Sure, company leaders are fond of saying things like, “We are all in customer service” or “Everyone is in sales.” Those statements are true! However, they also run headfirst into common assumptions and practices. Typically only a small percentage of people behave as if they are in sales or customer service (or are just a friend or advocate).
There is a lot of surprisingly good news that can move your team closer to that stated ideal. When that happens, growth follows.
Among the topics that Jim covers in this episode:
Links:
Learn more about Jim Karrh:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
https://en.calameo.com/read/005570974156e126cc29e
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/
In this episode of The Manage Your Message Podcast host Jim Karrh continues a four-part “solo” series of practical takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business.
The first section of the book, including Chapters 2-4, is titled “A Message for Growth.” It’s important to note how words have great business value. As just one example, research showed how using one phrase versus another would equate to an $8,100 difference in the sales price of an average home in the U.S.! Yet the irony is that often the people who know the most, and who have the most they could potentially say, get tripped up on the message.
Among the topics that Jim covers in this episode:
Links:
Learn more about Jim Karrh:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
https://en.calameo.com/read/005570974156e126cc29e
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/
In this episode of The Manage Your Message Podcast host Jim Karrh begins a brief “solo” series of practical takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business.
The first chapter of the book gets its own episode. It is titled “Your Message can be Your Business Advantage—If It Isn’t Hiding Somewhere.”
The potential growth engine for your business might be hiding…in plain sight. It is lurking in the everyday, real-time conversations in and around your business. In order to turn that engine on, you likely need to do some uncovering, organizing, and getting to work!
Offline conversations are far more common for word-of-mouth than are the online ones (even in this digital age). They also have more impact; people tend to place more importance and value in those conversations.
So, how can a business professional or leader take advantage of these everyday opportunities?
Jim recommends…
Links:
Learn more about Jim Karrh:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
https://en.calameo.com/read/005570974156e126cc29e
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/
If you are a new company or challenger brand, how can you compete against the big players in your market?
In this episode of the Manage Your Message Podcast host Jim Karrh welcomes James Richardson, PhD, founder of Premium Growth Solutions and an expert in early-stage consumer packaged-goods brands.
James is the founder of Premium Growth Solutions, and a professionally trained cultural anthropologist turned business strategist. He has helped more than 75 CPG brands with their strategic planning, including brands owned by Coca-Cola Venturing and Emerging Brands, The Hershey Company, General Mills, Kraft Foods, ConAgra Brands, and Frito-Lay—plus emerging brands such as Once Upon a Farm, Mother Kombucha, Bobby Sue’s Nuts, and Rebel Creamery. He also hosts the “Startup Confidential” podcast.
Jim and James discuss growth topics including…
Links:
Learn about Dr. James Richardson and his new book:
https://www.rampingyourbrand.com/
Buy “Ramping Your Brand” on Amazon in all formats here: https://amzn.to/2sDSxzb
Founders can find lots of resources to assist their professional development on Dr. Richardson's site, including his Founder's Quiz. The Quiz tests founders' self-awareness of what needs to be in place to grow exponentially. You can find the Quiz plus webinars and online courses here: https://bit.ly/2MZfinX
Learn more about Jim Karrh’s speaking topics and testimonials:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
In this episode of the Manage Your Message Podcast host Jim Karrh welcomes Arthur Joseph, recognized by Forbes as “arguably the top speech coach in the world.”
Arthur has for five decades been fulfilling his mission to “change the world through voice.” Arthur founded and is chairman of the Vocal Awareness Institute, a voice and leadership training program.
His client list reads like a “who’s who” of star athletes, broadcasters, and entertainers, icons such as Arnold Schwarzenegger, Tony Robbins, Emmitt Smith, Pierce Brosnan, and Angelina Jolie. Arthur works with dozens of corporate clients, physicians, attorneys, and sales leaders. He has advised NFL commissioner Roger Goodell and has even helped several members of the NFL Hall of Fame with their induction speeches. But he also has books and programs that any of us can access.
Among the topics Jim and Arthur talk about…
Links:
Learn about Arthur and his Vocal Awareness Institute:
See Arthur’s TEDx talk:
https://www.youtube.com/watch?v=dUM-rhA3QNg&t=97s
Refer to the campaign announcement by Kynsten Sinema that Arthur references:
https://www.youtube.com/watch?v=u_Ie7AY1rjM&t=70s
Learn more about Jim Karrh’s speaking topics and testimonials:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
In this episode of the Manage Your Message Podcast host Jim Karrh welcomes Mack Collier, recently recognized by Forbes as one of the Top 25 Social Media Marketers in the world. Mack is a speaker, consultant, and the author of Think Like a Rock Star: How to Create Social Media and Marketing Strategies that Turn Customers Into Fans.
Among the topics Jim and Mack talk about…
Links:
Learn about Mack and his insights:
Check out Mack’s book Think Like a Rock Star: How to Create Social Media and Marketing Strategies that Turn Customers into Fans:
https://thinklikearockstar.com
Connect with Mack on LinkedIn:
https://www.linkedin.com/in/mackcollier/
Follow Mack on Twitter:
https://twitter.com/MackCollier
Learn more about Jim Karrh’s speaking topics and testimonials:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
In this episode of the Manage Your Message Podcast host Jim Karrh welcomes Jeff Amerine, one of America’s top experts in entrepreneurship and startup ecosystems. Jeff is the founder and managing director of Startup Junkie Consulting. He has-- directly or through the funds he manages – invested in 90 startups and small businesses. Jeff joined Jim for a conversation about messaging and management for entrepreneurs and those looking to gain attention, stand out, and grow quickly.
Among the topics Jim and Jeff covered:
Links:
Learn about Startup Junkie Consulting:
https://www.startupjunkie.org/
Connect with Jeff on LinkedIn:
https://www.linkedin.com/in/jeffamerine
Learn more about Jim Karrh’s speaking topics and testimonials:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
In this episode host Jim Karrh welcomes motivational speaker, trainer, and author Paul Vitale to the Manage Your Message Podcast.
Over the course of two decades Paul has become one of America’s most sought-out motivational speakers and trainers. His clients have included ESPN, Walmart, the United States Postal Service, Southwest Airlines, the National Football League, three NFL teams, and the U.S. Chamber of Commerce. He is now President of Matt Birk and Company, working on team building, productivity, and sales growth—and before starting a full-time speaking and training career, Paul was director of the Convention and Visitors Bureau in Hot Springs, Arkansas.
Jim speaks with Paul about several topics related to motivation, learning, and professional effectiveness, including:
Links:
Learn about Paul and his work in Matt Birk and Company:
https://www.mattbirkandcompany.com/
Connect with Paul on LinkedIn:
https://www.linkedin.com/in/paulvitalespeaks/
Follow Paul on Twitter:
@PVitaleSpeaks
Learn more about Jim Karrh’s speaking topics and testimonials:
Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:
Follow Jim on Twitter:
https://twitter.com/jimkarrh?lang=en
Connect with Jim on LinkedIn:
https://www.linkedin.com/in/jimkarrh
Sign up for the Message Manager Memo weekly email https://jimkarrh.com/
or email jim@jimkarrh.com
Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/
How can you best influence others--on and off the job--in ways that make everyone better off?
In this episode of the Manage Your Message Podcast host Jim Karrh talks with Brian Ahearn, the Chief Influence Officer at Influence People and a keynote speaker, trainer, and consultant. Brian specializes in applying the science of influence in everyday situations.
